Policies

Privacy Policy

At Mative, we are committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal data you provide when using our website, purchasing our products, or interacting with our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from you:

• Name, email address, phone number, and mailing address
• Payment information (e.g., credit card details) for processing orders
• Account information (username, password) if you create an account on our website
• Other information you voluntarily provide, such as product preferences or feedback

1.2 Usage Data

When you visit our website, we may automatically collect certain usage data, such as your IP address, browser type, device information, and browsing activity on our site. This data does not directly identify you but helps us analyze website traffic and improve our services.

2. How We Collect Information

2.1 Directly from You

We collect personal information directly from you when you:

• Create an account or place an order on our website
• Make a purchase from our physical stores or through Amazon.in
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotional activities

2.2 Automatically

We may automatically collect usage data through cookies, web beacons, and similar tracking technologies when you interact with our website or online services.

3. Use of Information

3.1 Personal Information

We may use your personal information for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery
• Providing customer support and responding to your inquiries
• Sending you marketing communications, updates, and promotional offers (with your consent)
• Improving our products, services, and overall customer experience
• Conducting market research and data analysis
• Complying with legal obligations and protecting our rights and interests

3.2 Usage Data

We may use usage data for purposes such as:

• Analyzing website traffic and user behavior
• Identifying technical issues and improving the functionality of our website
• Detecting and preventing fraudulent activities
• Personalizing and enhancing your browsing experience

4. Disclosure of Information

4.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These third parties are obligated to keep your information secure and confidential and may only use it for the purposes for which they were engaged.

4.2 Legal Requirements

We may disclose your personal information if required by law, to comply with legal processes or governmental requests, or to protect our rights, property, or safety, as well as the rights, property, and safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you delete your account, we will delete your personal information from our systems, except for any data we are legally obligated to retain.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete personal information.
• Erasure: You can request that we erase your personal information in certain circumstances.
• Objection: You can object to the processing of your personal information for certain purposes.
• Portability: You can request to receive a copy of your personal information in a commonly used and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and products are user friendly under or above the age of 18. We may collect personal information from users below the age of 18 without their immediate custodian’s consent. If you are a parent or guardian and believe we may have collected your child's personal information, please contact us to have it removed.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: support@mativeaudio.com By using our website and services, you consent to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website or services.

Return & Exchange Policy

If you are not completely satisfied with your purchase, please review our Return & Exchange Policy outlined below.

Return Policy

You have 48 hours from the time of delivery to initiate a return for a full refund if you are not satisfied with the product quality, including sound, connectivity, features, or build quality. Returns will also be accepted for defective products, wrong items received, or a change of mind within this 48-hour window. However, returns will not be accepted for products with physical damage or if the wrong product is received due to customer error.

To initiate a return, please follow these steps:

1. Contact our customer support team at support@mativeaudio.com
2. Provide your order details, reason for return.
3. Upon approval, you will receive instructions for product pickup from your location by our logistics partner.
4. When handing over the product, please record a video clearly showing the original product being packed and handed over to the logistics executive. This will serve as proof of return.
5. Refunds will be processed through the original payment method.

Exchange Policy

If your product becomes defective or shows signs of quality issues affecting build quality or sound quality (excluding physical damage) within the 1-year warranty period from the date of purchase, you are eligible for a replacement.

To initiate an exchange, please follow these steps:

1. Contact our customer support team at support@mativeaudio.com.
2. Upon approval, you will receive instructions for product pickup from your location by our logistics partner.
3. When handing over the product, please record a video clearly showing the original product being packed and handed over to the logistics executive. This will serve as proof of exchange.
4. A replacement product will be dispatched to you once the defective unit is received and inspected. The warranty of the product will continue based on the original purchase date. If the specific product is out of stock, you may request a refund.

Delivery Options and Fees

If purchased through our website (www.mativeaudio.com), you will have the following delivery options:

• Standard Delivery: No delivery fees will be charged.
• Express Delivery: A delivery fee of Rs. 49 will be levied. If the product is delayed beyond the estimated delivery date, the Rs. 49 fee will be refunded upon request at support@mativeaudio.com.

Important Notes

• This policy applies to online purchases made through our website (www.mativeaudio.com), as well as offline purchases from authorized retail stores and dealers.
• The policy covers our target markets in India and globally.
• No additional charges or fees will be levied for returns or exchanges.
• Transactions on our website are protected by SSL encryption and secure payment gateways for your safety.
• Keep a copy of the invoice which will serve as a proof of purchase for future references.

If you have any further questions or concerns, please contact our support team at support@mativeaudio.com.

Warranty Policy

Please review the details of our Warranty Policy outlined below.

Coverage

All MATIVE products come with a 1-year warranty against all manufacturing defects and quality issues affecting build quality or sound performance, excluding physical damage caused by the customer.

Warranty Period

The 1-year warranty period commences from the date of purchase as indicated on your proof of purchase (invoice or order confirmation).

Claim Process

If you experience any issues with your MATIVE product during the warranty period, please follow these steps:

1. Contact our customer support team at support@mativeaudio.com
2. Provide details of the issue, along with your proof of purchase
3. Upon approval, you will receive instructions for product pickup from your location by our logistics partner.
4. When handing over the product, please record a video clearly showing the original product being packed and handed over to the logistics executive. This will serve as proof of warranty claim.
5. A replacement product will be dispatched to you once the defective unit is received and inspected. The warranty of the product will continue based on the original purchase date. If the specific product is out of stock, you may request a refund.

Exclusions

The MATIVE Warranty does not cover:

• Physical damage caused by customer, misuse, or accidental drops.
• Damage resulting from exposure to liquids or extreme temperatures.
• Unauthorized repairs or modifications performed by third parties.
• Normal wear and tear from regular usage.
• Scratches and use marks that do not affect the product's functionality or performance.

Important Notes

• This Warranty Policy applies to products purchased through our website (www.mativeaudio.com) and authorized retail stores or dealers.
• Proof of purchase (invoice or order confirmation) is required to claim warranty service.
• No additional charges or fees will be levied for warranty claims or replacements.
• Transactions on our website are protected by SSL encryption and secure payment gateways for your safety.
• MATIVE does not offer repair services. All warranty claims will be addressed through product replacements.

If you have any further questions or concerns regarding our Warranty Policy, please contact our support team at support@mativeaudio.com.

Terms and Conditions

1. Introduction

These Terms and Conditions (hereinafter referred to as "Terms") govern your use of the website www.mativeaudio.com (the "Site") and the purchase of products from MATIVE international.

By accessing or using the Site or purchasing products from MATIVE international, you agree to be bound by these Terms and our Privacy Policy.

2. About MATIVE international

MATIVE is an online and offline platform owned and operated by SHISMANSOOR INDUSTRIES PRIVATE LIMITED, a company incorporated under the laws of India with its registered office at Ground floor , Annand Viharr , Kadru Ranchi JH 834004 IN.

3. Product Information and Pricing

We provide accurate product descriptions, images, and pricing information. However, errors may occur, and we reserve the right to correct any inaccuracies or update information at any time.

Prices displayed on the Site are subject to change without prior notice.

While we make every effort to display accurate product information, the product images are for illustrative purposes only, and the actual products may vary slightly.

4. Ordering and Payment

Accepted payment methods are clearly stated on the Site and may include credit/debit cards, net banking, mobile wallets, and other secure online payment gateways.

We reserve the right to cancel any order in case of pricing errors or unavailability of products.

5. Delivery and Shipping

Delivery times and shipping options will be provided during the checkout process. Delivery dates are estimates and may be subject to change due to unforeseen circumstances.

Risk of loss or damage to the products passes to you upon delivery.

Upon arrival of your product, you’re required to record a video of the unboxing as a proof of product condition. If the product is found missing or broken, you can request a replacement. Without the proof of product condition, we can not initiate refund or replacement in case if the product is found missing or broken.

6. Returns, Refunds, and Warranty

Our return, refund, and warranty policies are clearly outlined on the Site. Please refer to these policies section for detailed information.

7. Intellectual Property Rights

All intellectual property rights, including trademarks, copyrights, and patents, related to the products and the Site are owned by MATIVE or its licensors.

You may not reproduce, distribute, modify, or create derivative works based on any part of the Site or its content without our prior written consent.

8. User Conduct and Responsibilities

You are responsible for maintaining the confidentiality of your account information, including your username and password.

You agree not to engage in any unlawful or prohibited activities while using the Site, including but not limited to transmitting harmful or illegal content, infringing intellectual property rights, or engaging in fraudulent activities.

You are solely responsible for any user-generated content, submissions, or information you provide on the Site, and you grant MATIVE a worldwide, exclusive, and royalty-free license to use and reproduce such content at our discretion.

9. Site Security

You are prohibited from violating or attempting to violate the security of the Site, including but not limited to unauthorized access, hacking attempts, or other security breaches.

We reserve the right to investigate any suspected security violations and cooperate with law enforcement authorities in prosecuting users involved in such violations.

10. Third-Party Websites and Links

The Site may contain links to third-party websites or services. MATIVE is not responsible for the content, privacy practices, or accuracy of information on such third-party websites or services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, MATIVE international, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or the products purchased from MATIVE international.

12. Indemnification

You agree to indemnify, defend, and hold harmless MATIVE international, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site or your violation of these Terms.

13. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to your use of the Site or the products purchased from MATIVE shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Jharkhand.

14. Dispute Resolution and Arbitration

Any dispute or difference arising out of or related to these Terms or your use of the Site shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The seat and venue of arbitration shall be Ranchi, Jharkhand.

15. Modifications to the Terms

MATIVE reserves the right to modify or update these Terms at any time without prior notice. Your continued use of the Site after any modifications constitutes your acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MATIVE regarding your use of the Site and the purchase of products from MATIVE international.

By using the Site or purchasing products from MATIVE international, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.